At Real Hair London, our commitment to your satisfaction doesn't end when you purchase our premium wigs and human hair extensions. We believe in offering comprehensive aftercare service to ensure your investment continues to shine and retain its beauty.

Why Choose Our Aftercare Service?

• Expert Guidance: Our team of experienced professionals is dedicated to guiding you through the proper maintenance of your wigs and extensions. We provide expert advice on washing, styling, and storage, ensuring that your hairpieces stay in optimal condition.
• Product Support: We offer a range of specialised products designed to extend the lifespan of your wigs and hair extensions. From wig shampoos to conditioning sprays, our products are tailored to maintain the quality of your investment.
• Maintenance Tutorials: Access a library of video tutorials and written guides to learn the best practices for wig and extension care. Our detailed instructions cover everything from detangling to restyling, empowering you to keep your hairpieces looking flawless.
• Customisation Services: If you wish to update or refresh your wig, our aftercare service extends to customisation. We provide restyling and alteration services to meet your evolving needs and style preferences.
• Reach Out to Us: If you ever have questions or concerns about your wig or extensions, our dedicated customer support team is just a message away. We are here to address any queries and provide assistance whenever you need it.

At Real Hair London, your satisfaction is our top priority, and our aftercare service ensures that your investment continues to deliver the beauty and confidence you deserve. We are more than a brand; we are your partners in beauty, even after your purchase.

Once your order has been delivered, you will automatically be eligible for our exclusive aftercare discounts. Even after your order has been placed you can still take aftercare later, if you decide to. You can can redeem your aftercare discounts on our packages for up to 3 months.

Schedule your free aftercare consultation for up to 6 months after your purchase. All you need is your order number and your purchase date.

Real Hair London Exclusive Appointment Booking Service.

How It Works:

1. Schedule Your Appointment: Secure your virtual consultation appointment with our dedicated experts for a nominal fee of £50.

2. Personalised Guidance: During your consultation, our experienced professionals will provide you with expert advice and insights. Whether you're exploring wig options for a special event, enhancing your daily style, or seeking a comfortable fit, we've got you covered.

3. Redeem Your Fee: If you choose to shop with us, the £50 consultation fee becomes your key to savings. You can redeem it against your purchase, making your consultation essentially complimentary.

Why Choose Our Virtual Consultation:

• Tailored to You: Our experts will help you identify the perfect wig, cap size, style, and colour that suits your unique needs.

• Expert Advice: Benefit from personalised guidance and recommendations, ensuring that your chosen wig aligns perfectly with your goals.

• Convenience: Enjoy the luxury of expert consultation from the comfort of your own space. No need to travel – we're just a video or phone call away.

• Savings: With the option to redeem your consultation fee, you're not just investing in expert advice but also in your perfect wig.

Real Hair London is committed to providing a seamless, professional, and convenient experience. We value your time and aim to make your beauty journey as effortless as possible. Elevate your confidence and style with a virtual consultation designed to cater to your unique needs.

We understand that you may need to return a item back to us for what ever reason, and we are here to offer you our support. Please refer to our 14 days Return Policy

Eco-Friendly, Discreet, and Secure

At Real Hair London, we believe in not only delivering exceptional wigs but also in ensuring a seamless and eco-conscious experience from the moment you place your order to the moment it arrives at your doorstep. Learn more about our commitment to eco-friendly packaging, discreet delivery, and the extra care we take to protect your purchase.

Eco-Friendly Packaging

A Greener Approach

We are proud to play our part in protecting the environment. Our commitment to sustainability is reflected in every aspect of our operations, including our packaging materials. Here's how we minimise our environmental footprint:

• Recyclable Materials: Our packaging materials are carefully selected to be recyclable, reducing waste and conserving valuable resources.

• Minimalist Design: We embrace minimalist design principles, reducing the need for excessive packaging while maintaining the safety and integrity of your order.

• Reduced Plastic: We have significantly reduced the use of plastic in our packaging and are continually exploring alternative, eco-friendly materials.

Discreet Delivery

Your Privacy Matters

We understand the importance of discretion, and your privacy is our utmost priority. Rest assured that your orders are delivered with the highest level of confidentiality:

• Plain Packaging: Your order will arrive in plain, unmarked packaging with no reference to wigs, hair, or our company name on the exterior.

• No Visible Content: There will be no indication of the contents on the outer packaging. Your order remains your personal secret.

• Secure and Sealed: Our packages are securely sealed to prevent tampering, ensuring that your purchase arrives in pristine condition.

Protecting Your Purchase

Quality and Care

We take great care to ensure that your wigs arrive in perfect condition. Here's how we protect your purchase:

• Quality Control: Each wig undergoes rigorous quality control checks before being carefully packaged to ensure it meets our high standards.

• Secure Packaging: Our packaging is designed to safeguard your wigs during transit, minimising the risk of damage.

• Order Verification: We verify each order to ensure accuracy, and our team works diligently to provide you with the correct product every time.

Recycling and Disposal

Do Your Part

Once you've received your order, we encourage you to recycle the packaging materials responsibly. The recyclable materials we use can be easily processed through your local recycling program, contributing to a cleaner planet.

Contact Us

We're Here to Help

If you have any questions or concerns about our packaging, delivery, or any aspect of your order, please do not hesitate to contact our customer support team. We're here to assist you every step of the way.

Contact Us

Thank you for choosing Real Hair London. We're dedicated to providing you with not only the finest wigs but also an environmentally conscious and discreet shopping experience.

You are our Top Priority!

Our friendly customer service team can be reached Monday to Friday 9:00 am - 5:00 pm GMT

We LOVE to hear from our customers. Send us an email using the contact form and we adhere to reply as soon as possible!

Join the countless satisfied customers who have discovered the allure of our wigs. Embrace the possibilities, express your unique style, and relish the comfort of a wig that truly fits you. Find your perfect fit with Real Hair London, where excellence and elegance meet.

Please reach out to our customer support team via the chat box on your screen if you require further assistance.

Browse and choose from our products, then simply add to cart. Once your payment has been made, we’ll get your order ready for delivery. You will be notified by email of your delivery confirmation date, as soon as your order is ready to dispatch.